Oaties Rewards Terms
Effective from 1 October 2026 · Version 1.2
1. About these terms
1.1 Oaties is the MYOM rewards programme, run by MYOM Ltd, a company registered in England and Wales with company number 14047417, whose registered office is at 66 Paul Street, London, EC2A 4NA ("MYOM", "we", "us").
1.2 These terms apply alongside our Terms of Service, including the subscription terms in section 7. If they conflict on anything to do with Oaties, these terms apply.
1.3 Nothing in these terms affects your legal rights as a consumer.
2. Key words
2.1 Subscription means a recurring order for MYOM products set up through myom.shop and managed in your MYOM account.
2.2 Subscription order means one successfully paid delivery under your subscription. Several subscription products delivered together count as one subscription order.
2.3 One-off order means an order placed on myom.shop that is not part of a subscription. Orders placed through Amazon, TikTok Shop, Tesco or any other retailer do not count towards Oaties.
2.4 Credit means Oaties store credit held in your MYOM account. Credit is not money, has no cash value and is not a gift card.
2.5 Gift means a free product added to a subscription order as a milestone reward.
2.6 Formulation means MYOM Original or MYOM Barista.
3. Who can take part
3.1 Oaties is open to customers aged 18 or over with a MYOM account and a UK delivery address.
3.2 You join Oaties automatically when you place a one-off order or start a subscription on myom.shop on or after 1 October 2026. You can leave at any time by emailing help@myom.shop. If you leave, any unused credit ends.
3.3 Oaties is for personal use. You may hold one MYOM account. Credit and rewards cannot be transferred, sold or combined between accounts.
4. When Oaties starts
4.1 Oaties starts on 1 October 2026. Only subscription orders and one-off orders paid on or after that date count.
4.2 Every customer, including existing subscribers, starts at subscription order 1 on 1 October 2026. No credit or gifts are given for orders placed before that date.
5. Subscriber rewards
5.1 As a subscriber you receive 10% off every subscription order, starting with your first. From your second subscription order, each subscription order also earns one reward, as follows:
| Subscription order | Reward |
|---|---|
| 1 | 10% off (and on every order after) |
| 2 | 50p credit |
| 3 | Free sample pack of the other formulation (no credit on this order) |
| 4 | 50p credit |
| 5 | £1.50 credit |
| 6 | 50p credit |
| 7 | Free large glass bottle for your formulation (no credit on this order) |
| 8 and 9 | 50p credit |
| 10, then every 5th order | £1.50 credit |
| Every other order after 7 | 50p credit |
5.2 One reward per order. An order earns either a gift or a credit, never both.
5.3 When credit is added. Credit is added to your account when payment for the subscription order is taken. If a payment fails, no credit is added until that payment succeeds.
5.4 When gifts arrive. Gifts are earned on the order before and arrive with the order shown in the table. For example, the sample pack is earned when your 2nd subscription order is paid and arrives with your 3rd.
5.5 Subscribers to both formulations. If you subscribe to both Original and Barista, you choose your sample pack in your account. If you have not chosen it by your 3rd subscription order, you do not lose it. It stays available to claim in your account on an upcoming subscription order, and skipping an order does not affect it.
5.6 Skipping. If you skip or delay a delivery, your place is kept. A skipped delivery does not earn a reward and does not reset your progress.
5.7 Refunds. If a subscription order is refunded, any credit earned on that order is removed from your balance, any credit you used on that order is returned to your balance, and the order no longer counts towards your progress. We will never ask you to return a gift you have already received.
5.8 Availability. Gifts are subject to availability. If a gift is unavailable, we will send an alternative of equal or greater value.
6. One-off purchase credit
6.1 Each one-off order earns 25p credit, from your first one-off order.
6.2 One-off credit is locked. You can see it in your account, but you cannot use it until you start a subscription and switch your credit on (clause 7).
6.3 One-off orders do not count towards subscriber rewards. When you subscribe, you start at subscription order 1 and earn every subscriber reward in clause 5.
6.4 One-off credit can be unlocked once per customer.
7. Using your credit
7.1 Credit is not applied automatically. To use it, switch your credit on in your account before your next subscription order is processed. Your available balance is then applied to that order, and the switch turns itself off once the order has gone through.
7.2 Credit can only be used against subscription orders on myom.shop. It comes off the product price after your 10% subscriber discount. It cannot be used against delivery charges.
7.3 If your balance is more than the order value, the rest stays in your account. Credit cannot be exchanged for cash, refunded or transferred.
8. Credit expiry
8.1 Each credit expires 12 months after the date it was added to your account. When you use credit, the oldest credit is used first.
8.2 We will email you at least 30 days before any credit expires, as long as we have a valid email address for you.
9. Cancelling, reactivating and starting again
9.1 Cancelling ends your credit. When your last active subscription is cancelled, whether by you or by us after repeated failed payments, any unused credit ends. It is not restored if you come back, including if you cancelled by mistake.
9.2 More than one subscription. If you have more than one subscription, for example one for Original and one for Barista, cancelling one of them does not affect your credit or your progress. Your credit ends only when all your subscriptions are cancelled.
9.3 Reactivating keeps your progress. If you reactivate a cancelled subscription from your account, or through a link in a MYOM email, your progress through the rewards table picks up where it stopped, however long you have been away. For example, if you cancelled after your 6th subscription order, your next reward is the free large glass bottle. Your credit starts again from zero.
9.4 A new subscription starts again. If you start a new subscription on myom.shop instead of reactivating, it begins at subscription order 1. If you reach a milestone whose gift you have already received, you get the standard 50p credit on that order instead.
9.5 You can use your balance on a final subscription order before you cancel. We show your balance before you confirm cancellation and in the cancellation email.
9.6 Cancelling never takes away anything you have already received or credit you have already used.
10. Refer a friend
10.1 You can share your personal referral link from your account. A friend who uses it gets £5 off their first order on myom.shop, applied at checkout, when their order comes to at least £13 after any discounts. It works on a one-off order or a new subscription. On a subscription it applies to the first payment only. The friend must be new to MYOM, and the offer is limited to one per household.
10.2 You receive £5 credit once your friend's first order has been paid and 14 days have passed without it being cancelled or refunded.
10.3 Referral credit can only be used on a subscription order. If you do not subscribe yet, it is held in your account until you do. It is subject to clauses 7 to 9.
10.4 You cannot refer yourself, another account in your household, or anyone using your payment details. Referral links may not be published on voucher, coupon or cashback sites. You can earn referral credit for up to 10 friends in any 12 months.
11. Fair use
11.1 To keep Oaties fair, we check accounts using email address, payment method and delivery address.
11.2 If we reasonably believe credit, gifts, referral rewards or offers have been obtained by misuse, we may remove them, suspend your participation or close your Oaties account. Misuse includes duplicate accounts, repeatedly cancelling and starting new subscriptions to earn gifts again, and self-referral. We will tell you why, and you can ask us to review the decision.
11.3 Welcome-back and add-on offers sent by email are available once per customer and apply as described in the email.
12. Changes to Oaties
12.1 We may change these terms or the rewards, for example to reflect changes in our products or the law. We will give you at least 30 days' notice by email of any change that affects you negatively. Credit you have already earned keeps its value and expiry date.
12.2 We may end Oaties by giving at least 60 days' notice by email. You will be able to use your balance on subscription orders until the closing date.
13. Your information
13.1 We use your information to run Oaties as set out in our Privacy Policy. Our subscription and email providers, Recharge and Klaviyo, process it on our behalf.
14. Contact and law
14.1 Questions about Oaties: help@myom.shop.
14.2 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.