MYOM Oaties Rewards & Referrals Terms

MYOM LTD

MYOM Oaties Rewards & Referrals Terms

Effective from 20 October 2026 · Version 1.9

1. About these terms

1.1MYOM Oaties Rewards & Referrals (the "Programme") is the rewards and referral programme run by MYOM Ltd, a company registered in England and Wales (company number 14047417), whose registered office is at 66 Paul Street, London, EC2A 4NA ("MYOM", "we", "us"). Any reference on our website, in your account or in our emails to the Programme by name means the programme described in these terms.

1.2These terms apply alongside our Terms of Service, including the subscription terms in Section 7 of the Terms of Service. If they conflict on a Programme matter, these terms apply.

1.3Nothing in these terms affects your statutory rights as a consumer.

2. Key words

2.1Subscription: a recurring order of MYOM products set up on myom.shop and managed in your MYOM account.

2.2Subscription order: a successfully paid subscription charge. Each paid subscription charge counts as one subscription order. Subscriptions charged together on the same day count as one subscription order.

2.3Programme order count: the number of your subscription orders that count under clauses 4, 5 and 9, starting at subscription order 1 with your first subscription order processed on or after the launch date (clause 4).

2.4One-off order: an order on myom.shop that is not a subscription order. Orders through Amazon, TikTok Shop, Tesco or any other retailer or marketplace do not earn anything under the Programme.

2.5Credit: store credit held in your MYOM account under the Programme. Credit is not money, has no cash value and is not a gift card.

2.6Locked credit: credit you can see in your account but cannot use until you have an active subscription and switch it on under clause 7.

2.7Gift: a free product added to a subscription order as a milestone reward.

2.8Formulation: MYOM Original or MYOM Barista. A dual subscriber has active subscriptions to both.

3. Who can take part

3.1You can take part if you are 18 or over, have a MYOM account and have a UK delivery address.

3.2You join the Programme automatically when you place a one-off order or subscription order on or after the launch date. You can leave at any time by emailing help@myom.shop. If you leave, any unused credit, including locked credit, ends on the date you leave.

3.3The Programme is for personal use. You may hold one MYOM account. Credit, gifts and progress cannot be transferred, sold or combined between accounts.

4. When the Programme starts

4.1The Programme starts on 20 October 2026 (the "launch date"). Only subscription orders processed on or after the launch date count towards your Programme order count.

4.2Everyone, including customers who subscribed before the launch date, begins at zero and reaches subscription order 1 with their first subscription order processed on or after the launch date. Subscription orders processed before the launch date do not count. No credit or gifts are given for orders processed before the launch date.

5. Subscriber rewards

5.1Every subscription order gets 10% off the product price. From subscription order 2 up to and including subscription order 30, each subscription order also earns one reward, as follows:

5.2Each subscription order earns one reward only: a gift or credit, never both. If an order could fall within more than one row of the table, the £1.50 row applies. Rewards for subscription order 31 onwards will be published before any member reaches that order.

5.3Credit is added when payment for the subscription order is taken. If a payment fails, no credit is added until the payment succeeds.

5.4The sample pack is earned when subscription order 2 is paid and is added to subscription order 3. The bottle is earned when subscription order 6 is paid and is added to subscription order 7. Dual subscribers claim their gifts instead, as set out in clause 5.5. A gift is sent only if the order it is added to is paid and dispatched.

5.5Dual subscribers choose which sample pack and which bottle they receive. When you earn a gift, we will email you and, if you have agreed to receive WhatsApp messages from us, send you a WhatsApp message. Claim the gift in your account to make your choice, and we will add it to your next subscription order. Your gift stays in your account until you claim it, including if you skip a delivery.

5.6If you skip or delay a delivery, you keep your place in the table. The skipped delivery earns no reward and does not count, and does not reset your progress. Your progress picks back up with your next paid subscription order.

5.7If a subscription order is refunded in full, the credit it earned is removed (though your balance will not go below zero), any credit you used on it is returned to your account with its original expiry date, and the order no longer counts towards your Programme order count. If an order is partly refunded, the credit it earned stays in your account. We never ask for a gift back.

5.8Gifts are subject to availability. If a gift is unavailable, we will send a substitute of equal or greater value, in your formulation where possible.

6. One-off purchase credit

6.1Every one-off order paid on or after the launch date earns 25p credit, starting from your first one-off order.

6.2One-off credit is locked until you have an active subscription and switch it on under clause 7. When you do, your whole locked balance becomes available.

6.3One-off orders do not count towards subscriber rewards. When you subscribe, you start at subscription order 1.

6.4One-off orders keep earning 25p credit after you have subscribed. While you have an active subscription, that credit can be switched on under clause 7 straight away.

6.5Locked credit expires under clause 8, even while it is locked.

7. Using your credit

7.1Credit is not applied automatically. To use it, switch it on in your account before your next subscription order is processed. The switch turns off once that order has been processed, so you choose each time.

7.2Credit can only be used on subscription orders on myom.shop. It comes off the product price after the 10% subscriber discount and any other discount, and cannot be used on delivery charges.

7.3If your balance is more than the order, the rest stays in your account. Credit cannot be exchanged for cash, refunded or transferred.

7.4When you use credit, the oldest credit is used first.

8. Credit expiry

8.1Each amount of credit, including locked credit and referral credit, expires 12 months after it was added to your account.

8.2We will email you at least 30 days before any credit expires, as long as we hold a valid email address for you.

9. Cancelling, reactivating and starting again

9.1If your last active subscription is cancelled, whether by you or by us after repeated failed payments, all your unused credit, including referral credit, ends on cancellation. It is not restored if you come back, including if you cancelled by mistake.

9.2Before you confirm a cancellation, we show you the balance you will lose, and we repeat it in your cancellation email. You can use your balance on a final subscription order before you cancel.

9.3Cancelling one subscription while another stays active does not affect your credit or progress.

9.4If you reactivate a cancelled subscription or start a new one, you keep your place in the table and carry on from the subscription order you had reached. Your credit does not come back: it ended on cancellation under clause 9.1.

9.5Cancelling never takes back anything you have already received or credit you have already used.

10. Refer a friend

10.1You can share your personal referral link from your account. A friend who is new to MYOM (with no previous order on myom.shop) gets £5 off their first order, whether a one-off order or the first payment of a new subscription, when the order subtotal is at least £13. One friend discount per household. The friend discount may be combined with other eligible discounts.

10.2You earn £5 credit once your friend's first order has been processed. It is usually added to your account within an hour.

10.3Referral credit is used in the same way as other credit (clauses 7 to 9). If you do not have an active subscription, it is held as locked credit until you subscribe and switch it on.

10.4You can earn referral credit for up to 10 friends in any 12-month period.

10.5You must not refer yourself, anyone at your address or anyone using your payment details, create accounts in order to refer them, or publish your link on voucher, coupon, cashback or deal sites or in paid advertising (including bidding on MYOM search terms). Credit earned in breach of this clause may be removed under clause 11.

10.6We will not share your friend's details or order with you, other than to show whether a referral is complete.

11. Fair use

11.1Referrals are blocked automatically where your friend's email address matches yours. We may also check email addresses, payment methods and delivery addresses across accounts, so that each reward goes to one person once.

11.2If we reasonably believe the Programme is being misused, for example through duplicate accounts, repeatedly cancelling and restarting subscriptions to collect rewards, or self-referral, we may remove credit or gifts earned through that misuse, suspend your participation or remove you from the Programme. We will tell you why, and you can ask for a review by emailing help@myom.shop. This does not affect your MYOM account or any subscription you hold.

11.3Welcome-back and add-on offers we send by email are available once per person, on the terms stated in the email.

12. Changes to the Programme

12.1We may change these terms or the rewards for a valid reason, such as a change in the law, a change to the systems we use to run the Programme, preventing misuse, or a change in our costs or business. Changes that are not to your disadvantage may take effect straight away. We will email you at least 30 days before any change that is to your disadvantage. Credit you have already earned keeps its value and expiry date.

12.2We may end the Programme by giving you at least 60 days' notice by email. You can use your credit on subscription orders until the closing date, and you can unlock locked credit by subscribing before that date.

13. Your information

13.1We use your information as set out in our Privacy Policy. Recharge (which runs subscriptions, credit and referrals) and Klaviyo (which sends Programme emails, and WhatsApp messages through Meta's WhatsApp Business Platform) process it on our behalf.

13.2If you have agreed to receive marketing emails from us, we will email you when you earn credit. You can always see your balance in your account.

14. Contact and law

14.1For any question about the Programme, email help@myom.shop.

14.2These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

MYOM Oaties Rewards & Referrals Terms · Version 1.9