Terms of service

Last updated: 1 October 2026

Overview

This website, myom.shop, is operated by MYOM Ltd ("MYOM", "we", "us", "our"), a company registered in England and Wales with company number 14047417, whose registered office is at 66 Paul Street, London, EC2A 4NA.

These Terms of Service apply to anyone who visits the site or buys from us. By using the site or placing an order, you agree to these terms and to the policies they refer to, including our Privacy Policy and the Oaties Rewards Terms. Please read them before you order.

If you are buying as a consumer, you have legal rights in relation to products that are faulty or not as described. Nothing in these terms affects those rights.

1. Using our store

1.1 You must be 18 or over to place an order.

1.2 You must not use our products or the site for any illegal or unauthorised purpose, or in breach of any law, including copyright law.

1.3 You must not transmit any virus or other harmful code. If you breach these terms, we may suspend or end your use of the site.

2. General conditions

2.1 We may refuse service to anyone for a lawful reason.

2.2 Your payment card details are always encrypted. Other information you send us may pass across different networks as part of normal website operation.

2.3 You must not copy, sell or resell any part of the site or its content without our written permission.

3. Accuracy of information on the site

3.1 We work to keep the information on the site accurate and up to date. Historical information, such as older blog posts, may no longer be current and is provided for reference only.

4. Changes to the site and prices

4.1 We may change our prices, products or the site from time to time. A price change never applies to an order we have already accepted.

4.2 Subscription price changes are made in line with section 7.

5. Products

5.1 Some products are available online only and in limited quantities. We may limit sales of any product to any person, household or region.

5.2 We show product colours and images as accurately as we can, but your screen may display them differently.

5.3 Product descriptions, ingredients and nutrition information are provided on each product page and on the pack. Please check the pack before use, especially if you have an allergy.

6. Orders, payment and your account

6.1 Your order is an offer to buy. A contract is formed when we confirm dispatch.

6.2 We may decline or cancel an order, for example if a product is unavailable, if there is an obvious pricing error, or if an order appears to be placed by a reseller. If we do, we will tell you and refund any payment in full.

6.3 Please keep your account, payment and delivery details up to date so that we can complete your orders.

7. Subscriptions

7.1 A MYOM subscription is a recurring order that is delivered and charged on the schedule you choose (for example every 30, 45 or 60 days) until you cancel. Subscriptions are managed through our subscription provider, Recharge.

7.2 Subscribers receive 10% off every subscription order. The price, schedule and next charge date are shown before you confirm and in your account.

7.3 You can skip, delay, change or cancel your subscription online at any time from your account. Changes and cancellations made before an order is processed apply to that order. An order that has already been charged will be delivered as normal.

7.4 If a subscription payment fails, we will try again and contact you. If payment cannot be taken after repeated attempts, we may cancel the subscription.

7.5 If we change the price of a subscription, we will tell you by email before the change takes effect, and you can cancel before your next charge.

8. Discount codes and promotions

8.1 Each discount code or promotion is subject to the conditions stated in the communication that offers it, including any end date, minimum spend or product exclusions.

8.2 Unless stated otherwise, codes cannot be combined, exchanged for cash or applied to orders already placed.

9. Oaties rewards

9.1 Credit, gifts and referral rewards are provided under the Oaties Rewards Terms at myom.shop/pages/oaties-terms, which form part of these Terms of Service. If the two conflict on anything to do with Oaties, the Oaties Rewards Terms apply.

10. Delivery

10.1 We deliver to UK addresses. Delivery options, charges and estimated times are shown at checkout. Delivery is free on orders over £30.

10.2 If your order has not arrived, or arrives damaged, please contact us at help@myom.shop and we will put it right.

11. Your right to cancel and returns

11.1 For online orders you can cancel within 14 days of receiving your goods, without giving a reason, by contacting help@myom.shop. We will refund the price and standard delivery within 14 days of receiving the goods back, or proof that you have returned them.

11.2 For health and hygiene reasons, this right does not apply to pouches or other food products that have been opened after delivery.

11.3 If a product is faulty or not as described, you have rights under the Consumer Rights Act 2015, including a refund, repair or replacement. Please contact us and we will pay the cost of return.

12. Optional tools

12.1 We may give you access to third-party tools that we do not monitor or control. You use them at your own discretion and subject to the terms of the provider.

13. Third-party links

13.1 The site may link to third-party websites. We are not responsible for their content, products or practices. Please review their policies before you use them.

14. Comments, reviews and feedback

14.1 If you send us a review, comment or suggestion, you allow us to use it, including publishing it on our site and in our marketing. We will quote customer reviews exactly as written.

14.2 We may remove content that we reasonably consider unlawful, offensive, misleading or in breach of these terms. You are responsible for the content you submit.

15. Personal information and SMS

15.1 Our use of your personal information is described in our Privacy Policy.

15.2 If you join our SMS service, you agree to receive recurring text messages from us, including order updates and marketing. Consent is not a condition of purchase. Message frequency varies and your network's standard rates may apply.

15.3 To stop receiving messages, reply STOP to any message. We may change or end the SMS service at any time.

16. Errors, inaccuracies and omissions

16.1 If we find an error on the site, including in a price, product description or availability, we may correct it. If the error affects an order you have placed, we will contact you before going ahead, and you can cancel for a full refund.

17. Prohibited uses

17.1 You must not use the site to: break any law; infringe anyone's intellectual property; harass, abuse or discriminate against anyone; submit false or misleading information; upload viruses or harmful code; collect other people's personal information; send spam; or interfere with the security of the site.

18. Our responsibility to you

18.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

18.2 We only supply products for domestic and private use. We are not liable to you for any loss of profit, loss of business or business interruption.

18.3 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law, including your rights under the Consumer Rights Act 2015.

19. Severability

19.1 If a court decides that any part of these terms is unlawful or unenforceable, the rest of the terms remain in full effect.

20. Ending these terms

20.1 You can stop using the site at any time. We may suspend or end your access if you seriously breach these terms. This does not affect any order already placed or any rights that have already arisen.

21. Entire agreement

21.1 These Terms of Service, together with the policies and terms they refer to, make up the whole agreement between you and us about your use of the site.

22. Governing law

22.1 These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

23. Changes to these terms

23.1 We may update these terms from time to time. The version on this page applies to any order you place. Changes do not apply to orders already placed. We will email subscribers about any material change before it takes effect.

24. Contact us

24.1 Questions about these terms or your order: help@myom.shop.

24.2 MYOM Ltd. Registered in England and Wales, company number 14047417. Registered office: 66 Paul Street, London, EC2A 4NA.