Shipping Policy
Shipping Policy Statement
Whilst MYOM strives to meet delivery timelines, external factors may occasionally cause delays. Please view our below shipping policy for further details or contact our Customer Services support team on help@myom.shop providing 1. Your order number, 2. The tracking reference and 3. The delivery issue. We will then work with our delivery providers to resolve any issues.
Shipping Methods and Carriers
MYOM Orders placed before 14:00 will be dispatched the same day (Monday to Friday). Orders placed over the weekend will be dispatched Monday. Delivery is free on orders over £20 and bundles, where advertised.
|
Standard Royal Mail Tracked 48 (2-3 Working Days) |
Express Royal Mail Tracked 24 (1-2 Working Days) |
Express Next Day Delivery (Yodel Xpress ) |
|
|
Up to 2kg* |
£3.00 |
£5.00 |
- |
|
> 2kg* |
- |
- |
Free |
|
> £20 |
FREE |
5.00 |
Free |
|
All orders under 2kg ordered on Saturday before 14:00 will be dispatched same day for Sunday delivery |
*Remote Postcodes incur extra charges
Please note we use direct to consumer couriers and therefore delivery times can be between 08:00am and 20:00 Monday to Saturday.
Delivery Addresses
Customers are responsible for providing a correct and secure delivery address. We recommend customers provide a secure delivery location to avoid packages being left unattended.
Delivery Confirmation and Tracking
Tracking information is sent to customers once an order is dispatched and the customer is responsible for monitoring their delivery.
Service Availability
Due to geographical limitations, such as remote postcodes, some areas may experience delays in delivery services provided.
Parcel Liability
Once the parcel is delivered, MYOM are no longer liable for loss or theft, especially for unattended delivery locations like porches or communal areas.
Missing or Stolen Parcels
MYOM is not held liable for missing or stolen items. Please contact help@myom.shop providing 1. your order number, 2. your post code and 3. your tracking information and MYOM will open an investigation with carriers.
Unsuccessful Delivery
If the customer has provided an incorrect address or is unavailable to receive it and the parcel is returned to MYOM, the customer will be re-charged for delivery.
Delayed Delivery
Whilst we strive to meet delivery timelines, delays may occur due to unforeseen circumstances including weather, strikes or high demand periods such as Black Friday, Cyber Monday and Christmas periods).
MYOM is not held responsible for any delay in delivery. Once parcels have been dispatched they are out of MYOMs hands however, we will assist in resolving any issues. Please email help@myom.shop stating 1. your order number 2. your post code and 3. your tracking reference.
Damaged Goods
If items arrive damaged, please email help@myom.shop with 1. your order number and 2. a picture of damaged goods. We will work with customers to resolve any issues.
